Frequently Asked Questions
Everything below is answered the same way at the counter.
How long will my order take?
Around 4–9 business days for most of the country: 1–2 business days packing, 3–7 business days transit.
How much is shipping?
Free US shipping at $49.00 and above, or a flat $6.99 below.
Do you ship outside the United States?
Domestic addresses only, which does include Alaska, Hawaii and US territories.
Can I collect my order from the shop?
Online orders are dispatched, not held. Counter sales happen at 1233 S Broad St, Philadelphia, PA 19147, United States, Open Mon–Sat: 10:00–20:00 | Closed Sunday..
What can I pay with?
Pay with cards and more, Card, WeChat Pay, Airwallex – Express Checkout, Klarna and Afterpay — and your card details never touch this server.
Can I return something?
Yes. Unused, within 30 days, and postage is on us if the error was ours — policy here.
How quickly are refunds issued?
Within 5–7 business days of the return reaching us — the bank’s part is extra.
Can I cancel an order?
Yes, up until picking, roughly 12 hours on a working day. After that, refuse or return it.
Is my card safe?
Card data goes directly to a PCI DSS compliant processor and is never stored here.
How do I reach a person?
Message [email protected] or call (267) 808-9696 — the shop is open Open Mon–Sat: 10:00–20:00 | Closed Sunday..
Still stuck?
Victory Ebike
1233 S Broad St, Philadelphia, PA 19147, United States
Phone: (267) 808-9696
Email: [email protected]
Hours: Open Mon–Sat: 10:00–20:00 | Closed Sunday.