Refund and Returns Policy
A return is handled by a person at the counter rather than by a portal.
The window
30 days from when it lands on your doorstep. Start at [email protected].
Condition we can accept
- Not used and still saleable.
- Back in the packaging that protects it.
- With all of its parts, fittings and documentation.
What we cannot take back
- Anything that has been used or installed.
- Products with a broken hygiene or safety seal.
- Items cut or made to your requirements.
- Gift cards and final-sale clearance.
Who pays the return postage
- Our mistake — free return with a prepaid label.
- Change of mind — the return is at your cost, and the shipping you paid is not returned.
Refunds
We process refunds within 5–7 business days of receiving the goods, to the original payment method only.
You will be emailed when the refund leaves us.
Exchanges
Rather than reserve stock, we ask you to order the replacement and return the original for refund.
Faulty goods
A fault is covered for the manufacturer’s warranty period. Repair, replacement or refund follows their terms.
Where to send it
Victory Ebike
1233 S Broad St, Philadelphia, PA 19147, United States
Phone: (267) 808-9696
Email: [email protected]
Hours: Open Mon–Sat: 10:00–20:00 | Closed Sunday.
Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.