Shipping Policy
This page covers domestic shipping, because domestic shipping is all Victory E-Bike Hub offers today.
- 01Where we ship
- 02What it costs
- 03How long it takes
- 04Tracking
- 05If the address is wrong
- 06Damage or loss
- 07What we do not offer
- 08Questions
Where we ship
Every US address is in range, PO boxes included. Nothing ships abroad.
What it costs
Free carriage on US orders of $49.00 or more. Anything smaller ships for a flat $6.99.
It is quoted in the cart, before payment, and never revised upwards.
How long it takes
- Packing takes 1–2 business days after payment.
- Standard carriage adds 3–7 business days.
- Together, 4–9 business days to most of the country.
Working days throughout, and an order arriving after closing begins its handling window the next day.
Store hours: Open Mon–Sat: 10:00–20:00 | Closed Sunday.
Tracking
A tracking number reaches you by email at the first scan; Track Your Order is the alternative.
If the address is wrong
The label matches your entry exactly. If it is undeliverable, we contact you and reship at the usual rate.
Damage or loss
Tell us within seven days. The claim is ours to make, and you are made whole either way.
Where photographs exist they support the claim; where they do not, the claim stands anyway.
What we do not offer
Victory E-Bike Hub offers carrier delivery only — no collection, no same-day service, no delivery appointments.
Questions
Victory Ebike
1233 S Broad St, Philadelphia, PA 19147, United States
Phone: (267) 808-9696
Email: [email protected]
Hours: Open Mon–Sat: 10:00–20:00 | Closed Sunday.